Once you have placed your order. we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send your another email to confirm the expected delivery date as well as a link to track your order (when the delivery method allows it). Additionally you can track the status of your order from your "order history' section on your account page.
ORDERS
What is the status of my order?
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status, "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To made changes to your order, please reach out to us via our contact form.
Payment
What Payment Do You Accept?
You can purchase on your website using a debit or credit card. We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers: USD, CAD, and EUR.
If your credit or debit card uses another form of currency, then you will be charged in USD, CAD or EUR depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.
Shipping
How long does it take to ship my order
Once your order is placed, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below:
- Canada: 5-7 business days
Where Do You Ship?
We currently only ship domestically within Canada. For shipping outside of Canada, please reach out to our team directly.
How Can I Track My Package?
After purchasing, you will receive a confirmation email which will include your tracking information. If you have any questions in regards to the status of your package or, any other related questions, you can reach out to our team. We would be happy to assist!